Support Routing

1. Customer creates SUPPORT conversation
   ↓
2. System checks department assignment
   ↓
3. Finds available agents in department
   ↓
4. Assigns to agent (round-robin or load-based)
   ↓
5. Agent receives notification
   ↓
6. Agent accepts and starts conversation

await fetch(
  `https://api.vocantly.com/api/v1/support/${conversationId}/assign`,
  {
    method: 'POST',
    headers: {
      'Authorization': `Bearer ${accessToken}`,
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      agent_user_id: 'agent-uuid'
    })
  }
);

await fetch(
  `https://api.vocantly.com/api/v1/support/${conversationId}/transfer`,
  {
    method: 'POST',
    headers: {
      'Authorization': `Bearer ${accessToken}`,
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      to_agent_user_id: 'new-agent-uuid',
      to_department_id: 'new-department-uuid' // Optional
    })
  }
);